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SRG Asia Pacific Sdn Bhd
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Customer Interaction Services and Consultancy

 
  Every contact centre is the “face and voice” of the organisation it represents. Our Contact Centre is the key touch point between you and your customers. At SRG AP, we embrace your image, your branding and your personality. With more than 30 years of experience, we will re-engineer the core processes of your organisation and drive towards increased customer satisfaction, increased customer retention and reduced churn.  
  Services  
 
Inbound customer service and customer care solutions
Inbound technical helpdesk
Outbound telesales, tele-surveying and voting
Provision of fully-trained and professional contact centre staff to clients with captive call centres (insourcing)
   
 
  Consultancy  
 
Campaign Activity Planning
Operational Consulting
Operational Reviews
Cultural Imaging
Customer Interaction Consulting
Transcription Services
   
 

 

 

 

 

 

 

 

 
 
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Whats New:

 
  Our newest contact centre site is much larger & located in the heart of the golden triangle.  
 
     
 
  We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
 
 
 
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Testimonials :

  “For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between.  Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume.  One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business.  We look forward to many more years of doing business together with SRG AP.”
 

-Maxis

 
 
"SRG AP has played a supporting role to Astro over the years. They have often complemented us in our customer service offerings. Definitely an invaluable partnership."

-Astro

 
 

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Contact Us
SRG Asia Pacific Sdn Bhd (385851-P)
Suite 1B-3A Level 3A Block 1B,
Plaza Sentral, Jalan Stesen Sentral 5,
50470 Kuala Lumpur, Malaysia.

Tel: +603 2096 6688
Fax: +603 2261 4042
Email: inquiry@srgasia.com.my
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