Services

SRG Asia Pacific offers a range of services for our clients which are designed to help:
	Generate and increase revenue
	Increase customer loyalty
	Increase customer satisfaction
We possess the necessary expertise to handle customer interactions for our clients (anything from inbound enquiries, to outbound sales acceleration), manage their back office and fulfilment services, as well as build better relationships with their customers, thereby achieving the desired loyalty towards their company and/or brand. By handling all our clients’ communication needs, their employees are able to focus on their core competencies.

Our list of services includes the following:

1. Certification & Training

We have an in-house team that provides continuous training programs for certification.

2. Business Process Outsourcing

We specialize in providing outsourcing services. The areas below reflect some of the current process that we manage for our esteemed clientele:

	Human resources
	Finance
	Accounting
	Front office customer service
	Information Technology Enabled Service (ITES)

3. Consultancy

We provide professional consultancy services for a number of functions within our scope.

4. Contact Centre Outsourcing

We have experienced personnel from the services industry in our team with the required expertise to tailor a solution for you.

5. Hosted Contact Centre

SRG AP has been an IP-enabled contact centre for almost 10 years. We were the first in the region to deploy a cloud capable solution in the form of Oracle’s Call Centre Anywhere (CCA). Cloud computing is the way of the future in terms of customer management and support. This evolution promotes reduced operational cost and increased revenue for clients. Other general benefits of a cloud solution are outlined below:

	Lower infrastructure maintenance costs
	Flexible agent staffing
	Minimal deployment time
	Improved customer satisfaction
	- Increased customer focus rather than maintaining and upgrading outdated hardware - Provides the knowledge and tools needed to increase profitability of every touch point - Cultivate customer loyalty necessary to grow your business
	A solution for all sizes and requirements:
	- Inbound - Outbound - Blended environments - Predictive dialing - Auto-dialing


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	Whats New:

Our newest contact centre site is much larger & located in the heart of the golden triangle.

We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!


	Testimonials :


	“For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between. Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume. One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business. We look forward to many more years of doing business together with SRG AP.”

-Maxis


	"Volvo Cars Malaysia sought and found in SRG AP, a business partner who would give our customers the best in service consistent with our market positioning of a premier vehicle manufacturer. SRG AP have met and exceeded our requirements over the years in surveying the satisfaction levels of our clients working seamlessly with us in an exceptionally professional and tactful relationship. Now, we just leave it to them."

-Volvo Cars Malaysia


	"SRG AP has played a supporting role to Astro over the years. They have often complemented us in our customer service offerings. Definitely an invaluable partnership."

-Astro

About SRG AP
Company Profile Leadership

Careers
Our People Career Path Current Vacancies
Why Choose SRG AP? Awards Sitemap

Clients
Client List Testimonials

Services
Overview Business Process Outsourcing Contact Centre Customer Interaction Services and Consultancy IT and Data Services

Partners and Affiliations
Technology Partners Professional Organisations

Certification

SRG Asia Pacific Sdn Bhd (385851-P)
Suite 1B-3A Level 3A Block 1B,
Plaza Sentral, Jalan Stesen Sentral 5,
50470 Kuala Lumpur, Malaysia.

Tel: +603 2096 6688
Fax: +603 2261 4042
Email: inquiry@srgasia.com.my