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SRG Asia Pacific Sdn Bhd
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Why Choose SRG AP?

 
 
1. SRG AP is able to communicate effectively in 15 different languages. This ensures a smooth transition between two important phases – Customer Acquisition to Customer Retention – for all processes
   
2. We adhere to a set of values which are unique to us:
 
Integrity
Commitment
Responsibility
Innovation
Respect
Fun
   
3. We offer end-to-end customer interaction services including:
 
Business Process Outsourcing
We have extensive experience in back-office operations and are able to seamlessly deliver every requirement by integrating it efficiently into your organization
 
Contact Centre Outsourcing
We have amassed unrivalled experience in the industry which translates to an exceptional level of service in our solutions
 
Customer Interaction Services and Consultancy
We strive towards increased customer satisfaction, increased customer retention and reduced churn for your organization. We achieve this through our ability to communicate effectively with our clients’ customers and maintain consistently high level of quality services to enhance the image of various brands
 
IT and Data Services
We are able to provide clients with remote access to our systems that enables real-time monitoring and dynamic reporting capabilities
   
4. We are affiliated with professional industry organizations, including the CRM and Call Centre Association of Malaysia (CCAM) as well as the Asia Pacific Contact Centre Association Leaders (APCCAL)
   
5. We help improve client's bottomline through solutions that:
 
Generate and increase revenue
Increase customer loyalty
Increase customer satisfaction
 
     
     
 
   
 
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Whats New:

 
  Our newest contact centre site is much larger & located in the heart of the golden triangle.  
 
     
 
  We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
 
 
 
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Testimonials :

  “For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between.  Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume.  One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business.  We look forward to many more years of doing business together with SRG AP.”
 

-Maxis

 
 
 

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Contact Us
SRG Asia Pacific Sdn Bhd (385851-P)
Suite 1B-3A Level 3A Block 1B,
Plaza Sentral, Jalan Stesen Sentral 5,
50470 Kuala Lumpur, Malaysia.

Tel: +603 2096 6688
Fax: +603 2261 4042
Email: inquiry@srgasia.com.my
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