inquiry@srgasia.com.my
+603 2096 6688
inquiry@srgasia.com.my
+603 2096 6688
Leadership development is taken significantly and seriously in SRG where we strongly believe change is the only constant for an individual’s growth. Aside from the sense of ownership we nurture in our employees, we will also provide avenues for consistent skill improvements and knowledge sharing with our highly experienced management team.
In-line with our core values which is PEOPLE FIRST, we encourage our employees to give constructive feedback for creating and maintaining a conducive working environment. We strive to not overlook each employees’ needs — which are taken care of — by strongly advocating open dialogues.
At SRG AP, we value individual growth within the organisation. Our People are encouraged and given opportunities to move and grow into related or complementing roles. Additionally, People are also developed to leadership caliber as we pride on our home-grown talent.
Keen on joining SRG Asia Pacific? View current vacancies, apply on Job Street, call +603-2096 6688 or email careers@srgasia.com.my
POSITION SUMMARY :
The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.
DUTIES AND RESPONSIBILITIES:
Exceptional interpersonal, communication, and influencing skills, adept at effectively engaging with both internal and external stakeholders through verbal and written channels.
Proactively identifies and seizes opportunities to enhance the customer experience continually.
Highly organized, with a methodical and logical approach to work, prioritizing accuracy and meticulous attention to detail.
Experienced in managing high work volumes under pressure to meet stringent deadlines, while effectively managing competing priorities.
Demonstrates strong initiative, making proactive decisions to drive results.
Possesses robust research abilities and applies knowledge with sound judgment.
Collaborates effectively as a team player, showcasing flexibility and adaptability in a dynamic environment.
Identifies and implements strategies to elevate the customer experience continually.
Maintains a positive work ethic and fosters a constructive work environment, encouraging positivity among colleagues.
Exhibits a professional demeanor, swiftly establishing credibility across internal and external stakeholders.
REQUIREMENTS:
Proficiency in spoken and written English.
SPM/Diploma/Degree in any field.
Fresh graduates and retiree are encouraged to apply.
Minimum 1 year of experience in a related area preferred.
Strong verbal communication skills, telephone etiquette, and active listening skills.
Customer-centric mind-set.
Ability to multitask, prioritize, and manage time effectively.
Resilient and highly adaptable to dynamic working environments.
Capable of working closely within a team and independently with minimal supervision.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.
DUTIES AND RESPONSIBILITIES:
Exceptional interpersonal, communication, and influencing skills, adept at effectively engaging with both internal and external stakeholders through verbal and written channels.
Proactively identifies and seizes opportunities to enhance the customer experience continually.
Highly organized, with a methodical and logical approach to work, prioritizing accuracy and meticulous attention to detail.
Experienced in managing high work volumes under pressure to meet stringent deadlines, while effectively managing competing priorities.
Demonstrates strong initiative, making proactive decisions to drive results.
Possesses robust research abilities and applies knowledge with sound judgment.
Collaborates effectively as a team player, showcasing flexibility and adaptability in a dynamic environment.
Identifies and implements strategies to elevate the customer experience continually.
Maintains a positive work ethic and fosters a constructive work environment, encouraging positivity among colleagues.
Exhibits a professional demeanor, swiftly establishing credibility across internal and external stakeholders.
REQUIREMENTS:
Proficiency in spoken and written Mandarin & English.
SPM/Diploma/Degree in any field.
Fresh graduates and retiree are encouraged to apply.
Minimum 1 year of experience in a related area preferred.
Strong verbal communication skills, telephone etiquette, and active listening skills.
Customer-centric mind-set.
Ability to multitask, prioritize, and manage time effectively.
Resilient and highly adaptable to dynamic working environments.
Capable of working closely within a team and independently with minimal supervision.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Join our dynamic team as a Customer Service Consultant (CSC) and take on a pivotal role in driving Outbound Services for Winback & Collection of Involuntary Churn Operations. Your primary duties will involve engaging customers warmly and professionally, understanding their needs, and delivering exceptional assistance with speed and expertise.
DUTIES AND RESPONSIBILITIES:
Engage professionally with customers over the phone, focusing on outbound services to retain customers and recover owed amounts resulting from involuntary churn operations.
Proactively revive and reconnect customer accounts to ensure activity and recover outstanding amounts by management directives.
Create customized collection treatment/process flow based on credit class (high, medium, low) and debt age guidelines provided.
Resolve customer complaints and requests while strictly adhering to established processes and procedures.
Actively promote all products and services, including appealing upgrades for products and packages.
Surpass productivity standards and goals while providing exceptional customer service.
Demonstrate flexibility in taking on additional assigned duties and collaborating with the team to achieve objectives.
Take ownership of meeting individual Key Performance Indicators (KPIs) and contributing to team goals.
REQUIREMENTS:
Minimum SPM/Diploma/Degree qualification.
Preferably with experience in customer service, particularly in contact/call centers.
Proficient in spoken and written English and Bahasa Malaysia.
Desired personality traits include a positive attitude, enthusiasm, and attention to detail, responsibility, trustworthiness, ethical conduct, and goal orientation.
Strong customer service skills such as attentiveness, empathy, patience, consistency, persuasive communication, impeccable telephone manners, and effective communication abilities.
Demonstrate ability to work well under pressure and maintain stress tolerance.
Must be willing to work on a rotational shift basis, including public holidays and weekends from 9 AM – 6 PM.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Are you ready to make a difference as a Customer Service Professional (CSP)? Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.
DUTIES AND RESPONSIBILITIES:
Engage customers via telephone, providing prompt and helpful information.
Manage a high volume of inquiries professionally to meet and exceed productivity goals.
Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
Uphold strict confidentiality and integrity with customer information.
Present, promote, and sell products/services to existing and prospective customers.
Adapt to additional duties assigned by Management to support team success.
REQUIREMENTS:
Minimum SPM qualification.
Prior experience in customer service, particularly in contact/call centers, is preferred.
Proficient in spoken and written English and Bahasa Malaysia.
Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.
Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.
Ability to perform effectively under pressure, including availability on public holidays and weekends.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Are you ready to make a difference as a Customer Service Professional (CSP)? Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.
DUTIES AND RESPONSIBILITIES:
Engage customers via telephone, providing prompt and helpful information.
Manage a high volume of inquiries professionally to meet and exceed productivity goals.
Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
Uphold strict confidentiality and integrity with customer information.
Present, promote, and sell products/services to existing and prospective customers.
Adapt to additional duties assigned by Management to support team success.
REQUIREMENTS:
Minimum SPM qualification.
Diploma/Degree qualification preferred for international applicants.
Prior experience in customer service, particularly in contact/call centers, is preferred.
Proficient in spoken and written Bengali and English.
Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.
Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.
Ability to perform effectively under pressure, including availability on public holidays and weekends.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Are you ready to make a difference as a Customer Service Professional (CSP)? Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.
DUTIES AND RESPONSIBILITIES:
Engage customers via telephone, providing prompt and helpful information.
Manage a high volume of inquiries professionally to meet and exceed productivity goals.
Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
Uphold strict confidentiality and integrity with customer information.
Present, promote, and sell products/services to existing and prospective customers.
Adapt to additional duties assigned by Management to support team success.
REQUIREMENTS:
Minimum SPM qualification.
Diploma/Degree qualification preferred for international applicants.
Prior experience in customer service, particularly in contact/call centers, is preferred.
Proficient in spoken and written native Indo and English.
Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.
Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.
Ability to perform effectively under pressure, including availability on public holidays and weekends.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Are you ready to make a difference as a Customer Service Professional (CSP)? Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.
DUTIES AND RESPONSIBILITIES:
Engage customers via telephone, providing prompt and helpful information.
Manage a high volume of inquiries professionally to meet and exceed productivity goals.
Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
Uphold strict confidentiality and integrity with customer information.
Present, promote, and sell products/services to existing and prospective customers.
Adapt to additional duties assigned by Management to support team success.
REQUIREMENTS:
Minimum SPM qualification.
Diploma/Degree qualification preferred for international applicants.
Prior experience in customer service, particularly in contact/call centers, is preferred.
Proficient in spoken and written Mandarin and English.
Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.
Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.
Ability to perform effectively under pressure, including availability on public holidays and weekends.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
Join our dynamic team as a Sales Professional (SP) where you’ll drive sales and foster client relationships through proactive telephone outreach. You’ll be instrumental in promoting our products and services, delivering compelling sales pitches, and achieving ambitious sales targets.
DUTIES AND RESPONSIBILITIES:
Deliver scripted sales pitches and articulate product benefits effectively.
Proficient in probing, handling objections, and closing sales smartly.
Educate customers about our wide range of products and services, creating a compelling value proposition.
Capture and process orders accurately.
Address customer grievances to maintain the company’s reputation.
Strive to meet sales quotas and lay the groundwork for future sales.
Telesales representatives must achieve monthly and quarterly sales goals that align with the company’s revenue targets
REQUIREMENTS:
Minimum SPM qualification.
Fluent in English and Bahasa Malaysia.
Demonstrated experience as a telesales representative or in other sales/marketing roles.
Previous exposure to contact/call center environments is advantageous.
Flourishes in a sales-driven, commission-oriented environment.
Minimum of 2 years of sales experience (contact center experience is a plus).
Ability to quickly grasp product and service details and effectively communicate them to prospects.
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
The role of the Subject Matter Support (SMS) entails overseeing and monitoring cases initiated by Telesales Agents, ensuring efficient resolution, and promptly escalating issues to the relevant departments for swift handling.
DUTIES AND RESPONSIBILITIES:
Ensure prompt resolution of all issues in the Telesales and Team Leader queues within the CRM system.
Assess the urgency of each case and prioritize work tasks accordingly. Work closely with agents to monitor the status of each case in the database.
Provide direction and oversight to front liners on appropriate case-generation practices.
Ensure compliance with established processes and procedures.
Generate and send daily operational reports to internal management and clients.
Demonstrate flexibility by offering to work longer hours when necessary.
Provide cross-functional support to the Operations team as needed.
REQUIREMENTS:
Minimum SPM qualification, including a pass in Mathematics and at least credits in English and Bahasa Malaysia or STPM, Diploma, or equivalent qualification, preferably in Business Management, Administration, or a related field.
Proficient in using pivot tables, formulas, and backend processing in Excel.
Proficiency in both written and spoken Bahasa Malaysia and English.
Capable of working independently as well as collaboratively in a group setting
If you have what it takes, APPLY NOW.
POSITION SUMMARY :
We’re on a mission to make dreams of immigration a reality. As an Immigration Consultation Sales Agent, you’ll be at the forefront of this journey, reaching out to eager clients interested in immigrating and guiding them through the consultation process with personalized solutions.
DUTIES AND RESPONSIBILITIES:
Outbound Expertise: Make meaningful outbound calls to clients who are keen on exploring immigration opportunities.
Consultative Approach: Engage clients in comprehensive consultations, understanding their unique immigration needs and aspirations.
Tailored Solutions: Provide personalized immigration solutions that align with clients’ goals and requirements.
Relationship Management: Foster strong client relationships through attentive communication and exceptional service.
Detail-Oriented: Maintain meticulous records of client interactions and consultation details.
REQUIREMENTS:
Fluent English: Mandatory requirement with a neutral accent.
Education: SPM/Diploma/Degree in any field.
Sales Experience: Minimum 1 year in sales, preferably in a contact center or outbound sales environment.
Presentation and Negotiation Skills: Ability to effectively present and negotiate, adapting products to meet customer needs.
Communication Skills: Strong interpersonal skills with the ability to communicate clearly and persuasively.
Time Management: Proven ability to prioritize tasks and manage time effectively in a fast-paced environment.
Attention to Detail: Accuracy in maintaining client records and CRM data.
Results-Orientation: Track record of achieving or exceeding sales targets.
Computer Proficiency: Good knowledge of CRM software, email, and Excel. Proficient in using telephone and typing skills.
Knowledge of Immigration Processes: Familiarity with immigration processes and regulations is advantageous.
Flexibility and Responsibility: Demonstrated ability to adapt, take responsibility, and maintain self-discipline.
