SRG AP is the first contact centre in Asia that operates a third generation telephony system. We are able to provide clients with remote access to our system for monitoring and dynamic reporting capabilities. This provides our clients with the flexibility of monitoring our Customer Service Professionals in real-time, from the comfort of their own offices.
Additionally, clients who intend to operate their call centres on a smaller scale in-house can forego purchasing expensive full-featured Automatic Call Distribution (ACD) equipment. This results in a maintenance-free operation that increases up-time, minus the operational hassles.
Other IT services offered include:
- Hosted / shared call centre services
- Data update services
- Database management
- CRM software solutions
- Technical support
- Telephony Solutions